Amamus Maintenance & Care Plans: 

Think of it as complete peace of mind for your coffee setup. A Maintenance & Care Plan is an annual agreement that covers the ongoing health of your equipment. While specific plans vary, they typically include:

• Amamus Support Desk Access: Priority remote troubleshooting.
• Guaranteed Response Times: Fast, priority engineer dispatch if your machine goes down.
• Preventative Maintenance: Scheduled health checks, deep cleans, and water filter replacements (depending on your specific plan tier and machine type).

• If you lease your equipment: Because we want your leased equipment to stay in perfect working order, a full Maintenance & Care Plan is required. We keep things simple by setting this up as a separate monthly payment alongside your lease term, so you are always fully covered without any surprise repair bills.
• If you purchase your equipment outright: We want your new investment to start strong, so your first year's Maintenance & Care Plan is usually included right in the sale. To keep things completely seamless, we'll send you a renewal proposal 8 weeks before your plan expires so you have plenty of time to decide what works best for your team. You can either renew the full care plan or switch to a "pay-as-you-go" agreement. The pay-as-you-go route includes an annual fee for uninterrupted access to our Support Desk, meaning we're still here to help troubleshoot, and you simply pay for engineer visits only when they happen.

If you decide to completely opt out of both our full Care Plan and our Pay-As-You-Go support agreement, we will unfortunately no longer be able to support your equipment.

• Removal from our Asset Register: Your machine will be officially deregistered from our active system.
• No Support Available: We will not be able to offer remote Support Desk troubleshooting, provide quotes for repairs, or dispatch engineers.
• Servicing & Support Requests: You will be fully responsible for sourcing coffee engineers for any future breakdowns, routine servicing, and essential water filter changes.

(Please note: To retain access to our engineers for reactive call-outs, you must at least be enrolled in the Pay-As-You-Go support agreement).

If support is required a new PAYG plan will need to be put in place and the machine re-enrolled onto the Amamus Asset Register.

Only partially. A manufacturer's warranty strictly covers defects in materials or workmanship (the machine breaking because it was built incorrectly).

The manufacturer's warranty does not cover:

• Blockages or breakdowns caused by a lack of cleaning and maintenance.
• Damage caused by hard water and limescale.
• General wear-and-tear of consumable parts (like seals and shower screens).
• User error or accidental damage.

If an engineer is called out and discovers the issue falls under the exceptions above, you will be billed for the call-out and repair, even within the first year.

No, they are two different things. Your manufacturer's warranty strictly covers factory defects (issues with how the machine was built). Your Maintenance & Care Plan covers the day-to-day health of your machine—like priority Support Desk access, preventative maintenance, and engineer call-outs for general wear-and-tear.

However, you can easily extend both! When we send your renewal proposal 8 weeks before your first year ends, we will include the option to extend your manufacturer's warranty alongside your Care Plan. This gives you the opportunity to keep your equipment fully protected across the board.

(Please note: Warranty extensions apply only to the main coffee machine. Milk fridges and other accessories are not eligible for extended warranties).

No. All accessories, including external fridges and smaller units like Jura Cool Controls, are sold with a standard 12-month warranty. After this initial 12-month period, this warranty cannot be extended alongside the coffee machine.

Because the cost of parts and labour to repair these accessory units often outweighs the cost of simply replacing them, it becomes uneconomical to repair them. However, you can find helpful troubleshooting guides right here on our Knowledge Base, and the Amamus Support Desk alongside the manufacturers will always offer support to help resolve technical problems where possible.

A PVI (Pressure Vessel Inspection) is a statutory examination of the pressurized steam boiler inside your commercial coffee machine. Under the UK's Pressure Systems Safety Regulations (PSSR), having this inspection carried out regularly is a strict legal requirement for most commercial machines.

Why is it important?
Beyond being a legal obligation, a PVI ensures the absolute safety of your staff and customers by confirming the boiler is operating safely and without risk of failure. Keeping up to date with these inspections is also a standard requirement to keep your business insurance valid.

How is the PVI handled for my machine?
Because different manufacturers build their equipment differently, the inspection process depends on the brand of machine you have:

• Traditional Espresso Machines, Eversys & FRANKE: The PVI is included in your plan and is carried out directly by our servicing engineer during your service, or alongside your own insurance inspector.
• WMF: The inspection must be completed by a certified third-party inspector or your own insurance inspector. We will include the cost of a third-party inspector in your proposal by default, but this can easily be removed if you choose to use your own insurance inspector instead.
• Jura & ZIP: Due to the design of these units, a PVI is not legally required.

Yes! A new Maintenance and Care proposal will be created. This may include a re-enrolment fee to the Amamus Asset Register, and each manufacturer operates a different policy in regards to their warranty extensions:

• Jura: Once a warranty has lapsed, we have a 2-week grace period to purchase the extension. After this point, no further warranty extension can be applied.
• WMF: Operate on a 2-month grace period with the warranty being backdated to the initial expiry date. After this point, a pre-warranty service will be required before the machine can be put back under warranty (this will be invoiced independently).
• FRANKE: Warranties that lapse will require an initial inspection, invoiced independently from the warranty extension, to ensure the machine is eligible to be put under warranty.
• ZIP: Once a HydroCare plan has lapsed, a senior engineer visit will be scheduled to determine if the unit can be placed under a new HydroCare plan. If this passes, the initial service will take place at that time.