Support Request
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      1. Customer Support Page
      2. Support Request

      Create a Support Ticket with Amamus

      • Locate the Amamus Asset Stick as per image. 
      This will be located at the side of the Coffee Machine or for a Zip Tap on the Command Unit below.

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      • Scan QR Code or use Web Page Support Form
      • Serial Number - Bottom Number on the Asset Sticker - This can range from a 5 digit code to a 16 digit code. * This is a unique identifier which will allow us to streamline the support to you. 
      • Please ensure the details entered are for the site contact - Some manufactures may offer remote phone support or to gather more information around the problem being faced. 
      • Describe the issue in as much detail as possible, the webform allows the user to upload images or videos as this sometimes is the best way to see what is being faced. Please also ensure any fault codes are being recorded in the description.
      • This form when completed goes straight to the Support Team, who will work to a 4 hour SLA. We will triage the fault, offer support to resolve or facilitate the request of an engineers attendance.