Jura drip tray will not go back into the machine.
This is a trouble shooting guide on how to resolve if your Jura drip tray will not go back into your machine.
This will work for all Jura models.
If the drip tray is removed quickly after turning the power off on the machine or you have removed the drip tray too quickly before a drink has completed being poured. Then the internal plastic blade from the brewer unit will not have time to retract, causing your drip tray not to be able to be re-inserted fully.
The inside of your machine might look like this:
To resolve this, please follow the below steps:
- Turn the machine off.
- Remove the drip tray.
- Take the grounds bin away from the drip tray.
- Put the grounds bin to one side.
- Place the drip tray back into the machine and turn the machine on.
- The blade then should reposition on the startup of the machine.
- Then put the Grounds bin back in and close.
This should reset the plastic blade on the brewer unit and you should be able to fully re-insert your drip tray.
If you require further support please complete this Support Form and raise a ticket.
https://support.amamus.coffee/knowledge/kb-tickets/new