---
title: Machine says 'insert drip tray' when it is inserted
description: Machine is asking me to insert drip tray when it is inserted?
---

[Skip to content](https://support.amamus.coffee/knowledge/machine-says-insert-drip-tray-when-it-is-inserted#main-content)

English

Show submenu for translations

[Problem not solved? Log a support ticket here](https://support.amamus.coffee/knowledge/kb-tickets/new?hsLang=en)

![Amamus\_logo\_black\_large.png\]](https://support.amamus.coffee/hs-fs/hubfs/Amamus_logo_black_large.png?height=40&name=Amamus_logo_black_large.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Problem not solved? Log a support ticket here](https://support.amamus.coffee/knowledge/kb-tickets/new)

 Welcome to our Knowledge Base. Select the brand of machine below, or alternatively, enter some keywords below to help you find the answers you need.

- There are no suggestions because the search field is empty.

1. [Customer Support Page](https://support.amamus.coffee/knowledge?hsLang=en)
2. [JURA Coffee Machines](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en)

# Machine says 'insert drip tray' when it is inserted

## Machine is asking me to insert drip tray when it is inserted?

The plastic drip tray features a vertical fin that extends approximately 10mm from the left side of the flat area where your grinds box is located. This fin is designed to slide into the machine on the drip tray and activate a micro-switch.  This fin can snap off if the drip tray is forced into the machine.

If the fin has snapped off your drip tray then your machine will not work.  

please contact us via this [Support Form](https://support.amamus.coffee/knowledge/kb-tickets/new?hsLang=en) and raise a ticket.

https://support.amamus.coffee/knowledge/kb-tickets/new

and send a photo of your broken drip tray to order a new part with the fin in place. 

Please note, this is not included within your warranty and the replacement part will be chargeable.

If your machine has its fin in place but it is still asking you to 'insert the drip tray' then you might have a broken microswitch.  An engineer must attend to replace your switch. 

Please send a photo of your drip tray via this [Support Form](https://support.amamus.coffee/knowledge/kb-tickets/new?hsLang=en) and raise a ticket.

https://support.amamus.coffee/knowledge/kb-tickets/new

so we can double-check your arrangements. 

If you have a Maintenance & Care plan in place there will be no charge for replacing your microswitch.

![IMG\_6070](https://support.amamus.coffee/hs-fs/hubfs/IMG_6070.jpeg?width=688&height=917&name=IMG_6070.jpeg)

![IMG\_6071](https://support.amamus.coffee/hs-fs/hubfs/IMG_6071.jpeg?width=688&height=917&name=IMG_6071.jpeg)

 

- [JURA Coffee Machines](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#main-content)

    - [Jura GIGA x3 / GIGA x3c Coffee Machine](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#jura-giga-x3-giga-x3c-coffee-machine)
    - [Jura X10 Coffee Machine](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#jura-x10-coffee-machine)
    - [Jura JX10 Coffee Machine](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#jura-jx10-coffee-machine)
    - [Jura W10 Coffee Machine](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#jura-w10-coffee-machine)
    - [Error Messages](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#error-messages)
    - [Jura Common Issue's](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#jura-common-issues)
    - [Instructions](https://support.amamus.coffee/knowledge/jura-coffee-machines?hsLang=en#instructions)
- [WMF Coffee Machines](https://support.amamus.coffee/knowledge/wmf-coffee-machines?hsLang=en#main-content)

    - [WMF 1100](https://support.amamus.coffee/knowledge/wmf-coffee-machines?hsLang=en#wmf-1100)
    - [Hot Chocolate not working](https://support.amamus.coffee/knowledge/wmf-coffee-machines?hsLang=en#hot-chocolate-not-working)
    - [Peak 50](https://support.amamus.coffee/knowledge/wmf-coffee-machines?hsLang=en#peak-50)
- [Zip Taps](https://support.amamus.coffee/knowledge/zip-taps?hsLang=en)
- [Bravilor Coffee Machines](https://support.amamus.coffee/knowledge/bravilor-coffee-machines?hsLang=en)
- [Victoria Arduino](https://support.amamus.coffee/knowledge/victoria-arduino?hsLang=en)
- [Culligan Taps](https://support.amamus.coffee/knowledge/culligan-taps?hsLang=en)
- [Support Request](https://support.amamus.coffee/knowledge/support-request?hsLang=en)

[![Chill listening crop-3](https://support.amamus.coffee/hs-fs/hubfs/Amamus_logo_black_small-1.png?width=134&height=24&name=Amamus_logo_black_small-1.png "Chill listening crop-3")](https://amamus.coffee/support/)

Amamus

Copyright © 2026, Amamus Ltd.