The machine screen has 'System Filing' message and is not working, plus there might also be a water leak.
When the 'system filling' error appears, it means there is a blockage somewhere (hence there is often a water leak too.)
Here are the steps recommended by JURA:
1. If you are using a filter, remove it from the machine.
2. Fill the tank with hot water and place it back on the side.
3. Press the dial until "filling system" appears.
4. Repeat this process a few times until you reach the ready screen.
5. If you reach the ready screen, immediately proceed with the descaling process (please note that you will need to deactivate the filter for the descale option to appear).
If you are unable to reach the ready screen, you will need to perform a manual descaling process:
1. Mix four descaling tablets (large square white ones) with 800ml of warm water.
2. Once the tablets are dissolved, remove the water tank and empty it of water.
3. Add the descaling solution to the tank and place it back on the machine.
4. Repeat the steps mentioned above, including pressing the system filling button, until you reach the ready screen. Keep in mind that the machine will be filled with acid, so it is necessary to perform a full descaling to flush out any residues.
If you or someone at your location is confident in performing this procedure, it should effectively clear the blockage and resolve the issue.
However, if the procedure does not work or if there is no one available who feels comfortable attempting it, we can arrange for an engineer to visit your site. If your machine is covered under our Maintenance & Care Plan warranty, there will be no charge for the visit. Please note that there may be a slight delay as we schedule the engineer's visit.
If you require further support please contact us via this Support Form and raise a ticket.
https://support.amamus.coffee/knowledge/kb-tickets/new